Frequently Asked Questions
STEEL & ALUMINIUM
How can i receive a quote?
All our products are custom made to suite your specifications. To receive a quote either send an email to sales@anion.com.au or simply fill out the form embedded in the Contact Us tab. Quotes take around 3-5 days, if you haven't heard from us please email us again.
What are your lead times?
Each custom order takes a minimum of 10 - 12 weeks from shop drawing approval date. This can change due to circumstances that are out of our control, this can include freight disruptions.
Do you offer site measure and installation ?
We do offer both site measure and installation in Melbourne for our steel products. Site measure is conducted once deposit is paid. Our products come with all the necessary hardware and accessories if clients want to install on their own alternatively we can install products for you. For Aluminium install information please emails us sales@anion.com.au
Please ensure you have a licensed builder installing your products. If installed by an un-qualified person it could result in damage to the product, damage to your home.
For more information please view our Terms and Conditions .
How much is shipping?
Shipping is FREE, thats right free !!
Anion Group is a Melbourne based business and is delivering products Australia wide free of charge.
What is the warranty ?
Anion Group will not be held accountable for incorrect measurements and specifications provided. If the wrong information is provided, the client and Anion Group will work together to come up with a solution. We emphasise triple checking details to avoid this issue arising.
Steel products have a 1 year warranty period. If any accessories are damaged we will replace these free of charge ( glass not included).
Aluminium products have a 6 year warranty period .
Do your products have maximum sizes?
The short answer is Yes.
Our maximum height for steel doors is 3000m high.
For more information please email us sales@anion.com.au
Where are your products made ?
Our products are manufactured by our team in China and are designed by our team here in Melbourne. The two work closely together to ensure you are getting the best product possible.
Do you have a showroom ?
YES! We have a small but mighty showroom located in Mitcham that is by appointment. only . Please contact us to arrange an appointment time here
